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Customer Experience

Customer Experience

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The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

On-Demand Episodes

How Do You Design a Customer Experience? Jack Springman spent eight years as a strategy consultant, focused mainly on evaluating acquisitions for corporate and private equity clients, before discovering that his real passion was for... more
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Customer Service in the Public Sector? In Episode 20, Derek Williams (Mr. WOW) spoke of his WOW Awards programme and how it has successfully improved the Customer Experience in the UK by addressing the Customer Service element. In... more
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Does Social Media have a place in business? Demystify Social Media with our very own social media expert, Jim Love, executive producer of this show. Jim is an accomplished consultant with over 30 years of experience. He is the CEO... more
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WOW Awards! A Novel and Powerful Approach to Employee Recognition. Who is Mr Wow? Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK... more
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Eight to Great – 8 Steps to Differentiate Your Customer Experience. Andrew Hull is director of product marketing at RightNow, customer experience provider of customer experience management across the web, social networks and contact... more
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Is Cost-Cutting Still the Right Prescription in Today’s Economy? Al Bagocius, owner of The A & I Consulting Group, started his business 20 years ago from his kitchen table. Frustrated with how his previous employers treated his customers,... more
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Topic of Discussion: Hits, Misses and Myths About Automation and Technology in Customer Experiences. - A Peoples Skill Coach talking about automation? Interesting! Kate Nasser, The People-Skills Coach, is smart, feisty, wise,... more
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Evan Klein is the founder and President of Satrix Solutions, a strategic advisory firm based in Scottsdale, Arizona that helps companies turn their customers into loyal advocates. His company designs and manages programs that gather... more
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About Brian Klemmer... Experiential, Inspiring, Interactive, Fun, Thought Provoking, Unique, and MOST OF ALL, Results Producing! The author of the Wall Street Journal’s #1 Best Selling Business book “The Compassionate Samurai”.... more
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Michael Hoffman, CSP* has been igniting Fortune 500 organizations with his workshops and keynotes for over a decade. His firm, Igniting Performance, is a Dallas-based training and consulting firm specializing in the areas of leadership,... more
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