Customer Experience

Episode 65 - Terrence Gargiulo

by Customer Experience

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Terrence L. Gargiulo, MMHS, is an eight-time author, international speaker, organizational development consultant, and group-process facilitator specializing in the use of stories. He holds a master of management in human services from the Florence Heller School, at Brandeis University, and is a recipient of Inc. Magazine’s Marketing Master Award and the 2008 HR Leadership Award from the Asia Pacific HRM Congress.Highlights of some of his past and present clients include, GM, HP, DTE Energy, MicroStrategy, Fidelity, Federal Reserve Bank, Ceridian, Countrywide Financial, Washington Mutual, Dreyers Ice Cream, UNUM, US Coast Guard, Boston University, Raytheon, City of Lowell, Arthur D. Little, KANA Communications, Merck-Medco, Coca-Cola, Harvard Business School, and Cambridge Savings Bank.

Terrence’s books include, Making Stories: A Practical Guide for Organizational Leaders and Human Resource Specialists (translated into Chinese), The Strategic Use of Stories in Organizational Communication and LearningOn Cloud Nine: Weathering Many Generations in the Workplace (translated into Korean and Spanish), Stories at Work: Using Stories to Improve Communications and Build RelationshipsBuilding Business Acumen for Trainers: Skills to Empower the Training FunctionOnce Upon a Time: Using Story-based Activities to Develop Breakthrough Communication SkillsIn the Land of Difficult People: 24 Timeless Tales Reveal How to Tame Beasts at WorkThe Trainer’s Portable Mentor.

 

Terrence is a frequent speaker at international and national conferences including the American Society for Training and Development (ASTD), International Society for Performance Improvement (ISPI), & Academy of Management.

Tags:
Terrence Gargiulo,
Customer Experience,
Organizational Development,
Change Management,
Stories
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