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Episode 40 - Robert Lavigne

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Customer Experience

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Robert is a PMP and has acquired over 20 years of business-enablement via technological innovation. During these years, he has contributed to over 60 major projects and 15 commercialized products in both Startup and Enterprise organizations. He is passionate about growing businesses via the enablement of new technologies and innovative approaches and has been responsible for products that have evolved from the “Paper Napkin” stage through to Tier-1 implementation at major Telecommunication Providers. Robert has been recently researching and networking in the fields of Enterprise 2.0, Social Media, Social CRM and Personal Branding to compliment his existing Agile Development and Leadership experience. This evolutionary knowledge furthers the delivery of Real Corporate Value (RCV). The use of modern social networking tools and related mindsets fully engages business relationships and departmental convergence. Rob subscribes to the need for further contextualization of accessible content to achieve real returns in the field of Competitive Intelligence and Business Innovation.

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