Customer Experience Show Episode 5 - Shelle Rose Charvet - "The Customer Is Bothering Me"

Shelle Rose Charvet, president of Success Strategies is known round the world for her ground-breaking book, "Words That Change Minds: Mastering the Language of Influence." Shelle brings that expertise directly to the issue of Customer Experience in her new book, "The Customer Is Bothering Me." Insightful and pragmatic as always, Shelle will help us decode the interaction that shapes the Customer Experience and give us some practical tips on how to improve that experience for our customers -- and our employees.