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Dealing With Difficult People

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ClearAction

ClearAction

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Customer experience is impacted by customer relationship skills for cross-functional internal clients as well as paying customers. Hence, everyone in a firm can help improve customer experience by mastering techniques for dealing with difficult people. - Adopt 7-step habit to be more proactive. - 4 methods to manage resistance. - 4 interaction styles & on-the-fly adjustments to bridge communication gaps. See also www.ClearAction.biz/skill-building

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