Business Talk

Effective Customer Service Communication & Effective Business Communication

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FINE-TUNE Effective Customer Service Communication Skills: Watch the MAGIC that these simple skills and tips can offer to make your business life easier and more profitable. Effective and innovative business communication and customer service skills teaching powerful listening and trust building, how to calm angry customers, clients or patients and build customer confidence in seconds. Rick Goodfriend is the author of the CD "How to Calm Angry Customers, Instantly" the book " I Hear You, But..."

On-Demand Episodes

TOPIC: Dealing with ANGER and EMOTIONAL MELTDOWNS, Yours and theirs!!!! Rick Goodfriend is author of "How to Calm Angry Customers, Instantly" http://rickgoodfriend.com/ Excellent for developing Emotional Intelligence and... more

TOPIC: Business Communication: Customer Service Communication Skills training that teach & build trust and cooperation with your customers, instantly. Rick Goodfriend is author of "How to Calm Angry Customers, Instantly"... more

TOPIC: Business Communication Skills training that teach build trust and cooperation with your customers, instantly. Rick Goodfriend is author of "How to Calm Angry Customers, Instantly" http://rickgoodfriend.com/ Excellent for... more

TOPIC: THE VIEW - How not to communicate: Keeping Cool w/ Customers Business Communication Skills training that teach to build trust and cooperation with your customers, instantly. Rick Goodfriend is author of "How to Calm... more

TOPIC: Business Communication Skills customer service training that develops trust and cooperation instantly. Rick Goodfriend is author of "How to Calm Angry Customers, Instantly" http://rickgoodfriend.com/

TOPIC: Business Communication Skills training that teach how to express yourself and be understood. This template will teach you how to express "bad" news to a customer / client and to keep them calm and still trusting. Excellent... more

TOPIC: Business Communication Skills training that teach how to express yourself and be understood. This template will teach you how to express "bad" news to a customer / client and to keep them calm and still trusting. Excellent... more

TOPIC: Business Communication Skills training that teach how to express yourself and be understood. This template will teach you how to express "bad" news to a customer / client and to keep them calm and still trusting. Excellent... more

TOPIC: Business Communication Skills training that is teaching to build trust and cooperation with your customers, instantly. Rick Goodfriend is author of "How to Calm Angry Customers, Instantly" http://rickgoodfriend.com/ Excellent for... more

TOPIC: Warming Up Emotions for Your Workday... Show on Business Communication Skills training that teach innovative communication skills for listening, calming self and expressing honestly hard to hear messages. Rick... more
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