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Business Communication Skills Training: Expressing to be Heard

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Business Talk

Business Talk

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TOPIC: Business Communication Skills training that teach how to express yourself and be understood. This template will teach you how to express "bad" news to a customer / client and to keep them calm and still trusting. Excellent for anger management. Rick Goodfriend is author of "How to Calm Angry Customers, Instantly" http://rickgoodfriend.com/

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