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Blake Landau

Customer Management IQ

United States, EnglishBusiness

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community. Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. And it enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. Customer Management IQ offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the Customer Management world.

On-Demand Episodes

  • by Blake Landau
  • in Business
  • on
In the current economic climate, ensuring that your company is operating effectively and with the right organizational structure and performance management has become critical. Today’s consumer mistrust of big financial... more
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  • by Blake Landau
  • in Business
  • on
Decision Management Solutions' CEO James Taylor talks with Blake Landau about why the CRM systems most organizations rely are not very smart. Taylor is the author of "Smart (Enough) Systems" and a frequent speaker on decision... more
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  • by Blake Landau
  • in Business
  • on
Today, improving the effectiveness of the retail experience is crucial. According to Herb Sorensen it's a matter of survival, the preeminent thought leader on in-store behavior. Sorensen has studies the microscopic analysis of millions of shopping... more
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  • by Blake Landau
  • in Business
  • on
Strategic well-crafted and well-executed marketing campaigns are more crucial today than ever before. But is it smarter to focus on customer acquisition or on current customer relationships? Tightened purse strings have challenged... more
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  • by Blake Landau
  • in Business
  • on
Would you believe it if someone told you that in over 50% of cases, lack of trust was the primary reason a customer decides not to buy? According to customer experience expert Shaun Smith the elephant on the table in the failed sales... more
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  • by Blake Landau
  • in Business
  • on
Toby Bloomberg is known as the Diva of Marketing. Founder of blog Diva Marketing, Bloomberg brings a fun, fresh and savvy perspective to marketing. She brings refreshing candor to online marketing. Bloomberg joins Customer... more
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