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Interview with Randy Saunders of CinCom

  Broadcast in Business

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In this interview with Randy Saunders, Program Director for Cincom's Customer Experience Management group, discusses how Absa Bank effectively empowered their call center agents to deliver better customer experiences. In addition get the low-down from Saunders on exciting technological developments for the contact center industry and why, after all these years, he finds call centers fascinating.
Tags:
CInCom
customer
call center
contact center
marketing
h:47286
s:1043046
archived

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