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Results-Proven Tools to Achieve C-Level Buy-In for Your Call Center from the CC Power Players

  • Broadcast in Management
Blake Landau

Blake Landau


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In this podcast hear from four call center power players who will address how you can gain the support of your executive team. Great call centers who are able to turn their cost center into a revenue generating arm of the business have the support of the executive suite. This is key critical to the performance of any call center. The best call centers have change agents within the executive team who take the time to actually visit the call center, listen to calls, and customers. Great leaders like to serve. But many leaders today don't understand the importance of serving their employees and their customers. One benchmark of someone who did it right is Jeff Bezos, founder of Amazon, who requested to be c’c d on every customer inquiry. That is a great leader. The podcast panel will include Jo'Ann Alderson, CEO and Founder of Progressive Communications, Mary Murcott, former SVP Technology of Budget Group and Call Center Futurist, Judy Mckee Trainer and Sales Consultant and Emily Yellin author of "Your Call Is (Not That) Important To Us." Hear from these power players how you too can become a game changer for your company