Interview with Eugenia Garcia of the IMT

Eugenia Garcia, the Founder the Institute of Mexican Teleservices (IMT), is gearing up to present at the IMT to address the “new global services economy.” The IMT is Mexico’s leading contact center and customer contact organization. Garcia joins Customer Management IQ to talk about her organization and the theme of the First Global Contact Forum. Garcia and her team are bringing people from Latin America to expand the reach of the organization to organize a truly global encounter. There is a need to knowledge share, bringing in participants from the United States, Canada, Europe, Africa and Australia to discuss the latest trends in the customer contact center industry. This has never been done before. Through a concerted effort from industry leaders, the IMT hopes to create positive change in the call center industry on a national and global level. The economy and its impact on profitability and growth–social media, contact centers and business process operations–will be well-served. The IMT’s First Global Contact Forum will capture the experiences and best-practices of companies that are leveraging global resources for their strategic call center, IT and business process outsourcing needs. Don’t miss out on this unique opportunity to interact with the global community of Contact Center & BPO professionals and learn from industry thought leaders and companies from around the world.