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Customer Service Excellence Within the Call Center Environment: A Discussion with Derek Bishop

  • Broadcast in Business
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Blake Landau

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In the current economic climate, ensuring that your company is operating effectively and with the right organizational structure and performance management has become critical. Today’s consumer mistrust of big financial institutions creates a challenge for executives in customer management, and more importantly, call center management. However, call centers can still thrive—at AXA Derek Bishop lead and designed the implementation of a full customer service operation within six months. Listen as Bishop shares his tips with Blake Landau on how to successfully optimize customer service within your business. For more information visit us at www.customermanagementiq.com.

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