A case study that focuses on solutions implemented to improve the quality of Vermont Teddy Bears' customer service and revenue generated by their agents. This session will include a definition of Vermont Teddy Bears' problem areas, the solutions, and their immediate and long term results.
Solutions to be discussed include: the re-design of Vermont Teddy Bears' evaluation template, the modfication of selective recording schedules, and the upgrading of agent sales training programs, Also discussed will be outcomes such as significant revenue improvements in premium shipping, and the customization and personalization of Vermont Teddy Bears' products for their customers.
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