Outsourcing in the Health Care World

Today the health care industry is facing more change and challenges than at any other time. Government mandated rules, regulations, plan ratings.and profit margins are at the forefront of each and every organization. This added complexity has put more pressure on call centers to provide their membership with the highest levels in quality and satisfaction. How can you keep your membership happy while being cognizant of budgetary demands? This podcast will explore outsourcing all or some of the call center functions as a posisble solution. It will discuss how to determine if outsourcing makes sense or not; and best practices for the selecting an outsourcing partner, meeting quality and compliance requirements, training your partner's agents, and measuring the quality of their work.