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CRMXchange

CRMXchange Radio

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Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on CRM, CX, and contact center issues. Today, the site offers a wide variety of resources for CRM professionals. Through a 20 year partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

On-Demand Episodes

From the Calabrio Podcast Series - Spreadsheets and Beyond
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Getting the Right KPIs- Managing The Numbers of each call center layer.
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Justifying Speech Analytics One Step at a Time
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In this podcast you will learn how some contact centers are creating a speed screening experience where both the call center and the candidate can take a look at one another to decide if the job it a fit.
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