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Eric Larson (CRKSN)

CRKSN interview with Forrester's Laura Ramos

by Eric Larson (CRKSN)

in Marketing
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Laura keynoted the 2009 Customer Reference Forum. She talked about social media, and how customer marketing was transforming into community marketing. Listen to this episode for tips on how to take advantage of this trend and grow your customer reference program budget.
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Tags:
Forrester,
Laura Ramos,
community marketing,
word of mouth,
customer reference forum
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