"The Encyclopedia of Credit"

BUSINESS CREDIT RADIO is indeed fortunate to have as our special guest Mr. Michael Dennis discussing his "The Encyclopedia of Credit". Michael Dennis has over 20 years of credit management experience.  He is an accomplished public speaker, and the author and co-author of four books on credit management including:  “The Credit and Collection Handbook” and “Credit and Collection Forms and Procedures Manual.” Michael has been a featured speaker at numerous national and regional credit conferences. He regularly conducts web-based seminars on topics of interest to credit and collections professionals. He is the author of more than 1,000 essays published in the Encyclopedia of Credit, a free online resource located at www.encyclopediaofcredit.com. 

The Encyclopedia includes approximately 1,500 essays on almost any topic of interest to credit and collection professionals. Ten of the more popular categories of essays are listed below:

1. Checklists of what to do when various events occur

2. Recommendations for improving productivity

3. Ways to measure and monitor the department's performance

4. Collection tools, tips and techniques

5. Essays explaining the laws that govern the actions of the credit department

6. Information about decision support software

7. Form letters

8. Tips on what not to do

9. Career guidance 

10. Myths and misconceptions about the role and responsibilities of the credit function