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Date / Time: 9/14/2009 1:34 AM UTC
What lessons can be learned from the Abercrombie experience? The first has to do with pricing. As the economy spiraled downward and competitors like Aéropostale started discounting like crazy, Abercrombie refused to lower prices. The company insisted that price-cutting would cheapen the cachet of the brand.
Not necessarily, say consumer experts. "According to various research findings, a company will have a tough time increasing prices once they've lowered them," says C.W. Park, a marketing professor at the University of Southern California and editor of the Journal of Consumer Psychology. "Shoppers start to think the discounts are the base prices, and you risk alienating the shoppers if you raise them. Logically, you'd think that consumers would appreciate the lower prices and be understanding when they go back up. It doesn't always work that way."
The hotel, in effect, is lowering its prices. But when things improve, it will be easier for consumers to accept the end of the free-room deal than a sudden spike in prices. We know you can't give away rooms, but how can you jack prices up another $30? Although Abercrombie and Fitch holds seasonal clearance sales, it shuns such regular promotions. Abercrombie is having other problems. "They were the quintessential American prep brand, but the world changed on them," says Edward Yruma, an equity research analyst at KeyBanc Capital Markets. "We're living in the Gossip Girl era, where we're seeing some funkier fashions." Abercrombie's classic look went out of style, and the company is just starting to sell dresses, which have performed well. "I've noticed that my kids aren't open to anything Abercrombie these days," says one mother of two teenage girls. After releasing second-quarter earnings on Aug. 14, Abercrombie and Fitch CEO Mike Jeffries admitted that the company missed some spring fashion trends. He said he plans to cut prices more aggressively. (The company did not respond to an interview request.) He might also want to change the Abercrombie vibe, which seems pretty tone-deaf to the times. At the New York City Abercrombie and Fitch store, whose neighbors include Prada and Gucci, a shirtless male model greets shoppers at the front and happily snaps pictures with the gawkers. Sales associates dance to hip-hop music in the aisles. There's not one "For Sale" sign in the whole four-story place. A pair of men's ripped jeans go for $90; women's jeans are $80; a hooded sweatshirt with the Abercrombie and Fitch logo is $60. Meanwhile, at the New York City Aéropostale, whose neighbors include J.C. Penney, no one is shirtless but everything is on sale. No half-nude model greets you at the front door, but a guy barking "Buy one pair of women's jeans, get another free" does. Sales associates don't dance; they tell you deals. Ripped jeans are $30; women's jeans sell for $49.50 (plus the freebie pair); the Aéropostale hoodie is $15, or a quarter of Abercrombie and Fitch price.
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