Our MANAGEMENT MAGICIANS™ series is dedicated to those exceptional few who step forward to serve as guides, sages and responsible parties for others in pursuit of the greater good for society and their organization! These are managers who redefine their job titles to ensure their own personal contentment as they motivate, monitor and mentor their team members each day. The “magic” that a talented manager is able to create changes their lives, the lives of their team members and ripples throughout the larger society. We salute their sacrifices and share their techniques and “secrets” to achieving sustained positive experiences for themselves, clients, customers, peers, team members, and the public at large!
In this episode our topic is, “Dealing with “Difficult” People?…Easy! Here’s How..”
There are myths and missteps that non-magicians fall for (e.g., that team members should “like” them and / or be “friends” with them, that silence = happiness, that if a person is “doing their job” they should be allowed to treat people in their “own unique way,” that all work entails some “humorous” humiliation or “tough people,” that team members act the same way all the time whether around the boss or peers, etc.).
What is a “difficult” person? Who should one be handled? One of the most common challenges for manager non-magicians is comprehending the power that one person can wield in a unit. This episode delves into the murky waters of the soft skills of management (and leadership) and addresses how to “deal” with “difficult” people? (SPOILER ALERT - you don’t, for long.)
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