Interview with "Driving Excellence" Author Mark Aesch

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Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we can really run government like a buisness, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7 million dollar deficit and was poised to raise fares, lay off employees and slash service. Under Aesch’s leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority’s two largest subsidiaries was actually reduced. In Driving Excellence, Aesch shows how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success-lower fares, multi-million-dollar surpluses, and the highest ridership and customer satisfaction levels in twenty years- Aesch offers powerful principles that any organization can implement to achieve exceptional results. Mark Aesch is CEO of Rochester Genessee Regional Transportation Authority (RGRTA). As a recognized thought leader on public management, Aesch has been quoted in The Wall Street Journal, Governing Magazine, The New York Times, on National Public Radio, and in many other media.

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