Marilyn Suttle is the president of Suttle Enterprises, a personal and professional growth training firm in the metro Detroit area. She is also the coauthor of “Who’s Your Gladys? How to Turn Even Your Most Difficult Customer Into Your Biggest Fan” an AMACOM books release. Her work has been endorsed by bestselling authors like Jack Canfield, Roxanne Emmerich, Shep Hyken and many more. Marilyn Suttle spent a year interviewing CEO’s, managers and front-line staff and features ten companies from a variety of industries in her new book with coauthor Lori Jo Vest. From Singapore Airlines, in China to Professional Movers, in Walled Lake Michigan, she shared the secrets to succeeding with customers, especially during a challenging economy.
For more information, visit http://provenresultscoaching.com/teleseminar/
Since her twenty-year career has been spent in sales and marketing positions involving high levels of day-to-day customer contact, Lori Jo has developed extensive expertise in customer service and business development. She currently serves two masters, managing a metro Detroit television production studio, as well as consulting with small businesses on methods to enhance their sales and customer service efforts. Her consistent approach to both positions is one of personal connection and long term relationship building.