My guest, Louise Neilson, MA, and instructor at Maryhurst Univeristy in Conflict Management will go head to head with all those "ya but"s we face when communication breaks down...What do you do when raw emotion chokes and silences you in a difficult situation, making your mind go blank and the tears well up? What do you do when you let your or another's anger get the better of the situation? What do you do when both sides are entrenched and there seems nowhere else to go? Louise is a master at technique when it comes to dealing with conflict. Learn theories, practical applications, and creative problem-solving from this witty expert in mediation and conflict resolution.
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