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Academic: Part I - Nonverbal Communication and the Need for Mindful Listening

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Cathy Bennett

Cathy Bennett

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I am excited to have as my next guest for a two part series during the month of October, Eileen Mejia, university professor and a foremost authority on how to build trust within even the most difficult groups. Trust-building is intensely studied right now in numerous arenas, ie., business, politics, healthcare, personal and family welfare, and education, all due to its tremendous impact on the bottom line and its leavening effect on any conflict. Many skills go into being trustworthy and building trust, not the least of which is active listening. Did you know that listening is more than just hearing--it is a process by which we actively communicate through both verbal and nonverbal communication. According to Rebecca Shafir in her book, “The Zen of Listening,” most research on communication barriers points to the fact that “poor listening is often the cause of divorce, depression, burnout, customer dissatisfaction, low school performance, and malpractice suits.” Because studies indicate that more than 90% of what we communicate is done nonverbally and that nonverbal communication is the primary mode for maintaining interpersonal relations, we owe it to ourselves to understand nonverbal communication and how to listen actively. So join me on my next show...let’s listen to Eileen Mejia as she goes deeply into the skill of mindful listening...

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