Dec 12, 2009 03:35AM UTC

Advanced

- palintwibe I've been invited to host @ProSarah #BlogTalkRadiofrom time to time. What do you guys think?
- Friday, December 11, 2009 10:33:45 PM

- CoSpgsParanorm Come listen to Elemental Musings on Bev Walton-Porter on air now! http://tobtr.com/s/814990 #BlogTalkRadio
- Friday, December 11, 2009 10:33:01 PM

- Nutmegs_Mix is on the air blogtalkradio.com/nutmegsmix call in 347-633-9372
- Friday, December 11, 2009 10:32:43 PM

- mkimsmith Aaron Lazar on Introducing WRITERS! will air 12/17. http://tobtr.com/s/818688 #BlogTalkRadio
- Friday, December 11, 2009 10:32:01 PM

Ms Blue

Levi Page Show

Jasam Radio

AfterDark Radio

Elusive1MNBRT

DrDetroit

Urban Soulz

Pastor Ed and Annieb

FlexWritersCafe

Witch School

Patriots Heart

fearlessghosthunter

In The Zone Radio

Mystic @ Midnight™

Douglas V. Gibbs

@WarrenWhitlock

This Week in BlogTalkRadio, 12/7-12/13

As we delve deeper into winter with rain, show, and colder temps, stay inside and snuggle up ...

Search Engine Optimization (SEO) with BlogTalkRadio

Entrepreneur recently published a great article, 5 Easy Ways to Improve Your Site’s ...

Enhancing Your BlogTalkRadio Show with Cinch

BlogTalkRadio was launched in September of 2006 as the dream of a man and his father to give ...

Your show will start playing after this message

Open in your default player or in new window

Profile

BenchmarkPortal

http://www.benchmarkportal.com

Country: United States

Language: English

Visit on Facebook

On Demand Episodes

Listeners

Friends

Comments

There are no comments at this time.

CallTalk

CallTalk is the first radio specifically about Call Centers. Every show has a topic that was voted on by the listeners from the previous show. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.

Upcoming Episodes

Reducing Abandon Rate: Where to start, what to do.

BenchmarkPortal

Date / Time: 1/6/2010 6:00 PM UTC

Category: Business

Call-in Number: (347) 857-3117

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=707737&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>

This is episode eleven (11) of season one (1) for CallTalk.tv
Featured Episode

Dashboards: What are best practices

BenchmarkPortal

Date / Time: 12/9/2009 6:00 PM UTC

Category: Business

This is episode ten (10) of season one (1) for CallTalk.tv

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=814664&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
On Demand Episodes 70031

Original Air Date: 10/28/2009 5:00 PM UTC

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

This is episode eight (8) of season one (1) for CallTalk.tv

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=707732&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
- Tags:
- BenchmarkPortal
- Benchmark
- Call Talk
- Call Center
- Purdue
No Comments
Original Air Date: 10/14/2009 5:00 PM UTC

First Call Resolution: How important? How to measure?

This is episode seven (7) of season one (1) for CallTalk.tv

<embed src="http://www.blogtalkradio.com/BTRPlayer.swf?displayheight=&file=http://www.blogtalkradio.com%2fCallTalk%2fplay_list.xml?show_id=707729&autostart=false&shuffle=false&volume=80&corner=rounded&callback=http://www.blogtalkradio.com/FlashPlayerCallback.aspx&width=215&height=108" width="215" height="108" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" quality="high" wmode="transparent" menu="false"></embed>
- Tags:
- BenchmarkPortal
- Benchmark
- Call Talk
- Call Center
- Purdue
No Comments
< Previous Episodes

Everything Else

Listen	Participate	Services and Terms	Corporate	BlogTalkRadio
Home On Air Categories Featured Popular Channels Networks Best of BTR	BTR Forum FlyLady Forum Blog What is BTR? Help/FAQ Press	Premium Services Cinch Terms of Use Contact Us	Advertising / Marketing Press Kit Revenue Sharing Media Kit Contact Us	BlogTalkRadio is a provider of thousands of internet talk radio shows. Our streaming and archived shows are produced by anyone that wants to be an internet radio host. Give it a listen and Register today. Tell us your BlogTalkRadio story

1	Send me an email:	Activate
2	Mobile device (sms): Mobile device (sms): ( - - )	VerifyPhone
3	Sync to my Calendar:	Activate
4	Download an Outlook file (.vcs)	Download Outlook

Let us do your Tweeting

Let us do your Tweeting

Request Received:

YOUR SHARE REQUEST HAS BEEN ACCEPTED

An email will be sent shortly.

Your show will start playing after this message

Profile

BenchmarkPortal

On Demand Episodes

Links

Listeners

Friends

Comments

There are no comments at this time.

CallTalk

Upcoming Episodes

Reducing Abandon Rate: Where to start, what to do.

Featured Episode

Dashboards: What are best practices

On Demand Episodes 70031

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?

First Call Resolution: How important? How to measure?

Please wait...

Set up a BlogTalkRadio Reminder

Add Phone Number

Everything Else