CallTalk

United States, EnglishBusiness

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

Featured Episode

Live in Vegas - Call Center Campus: 20 ideas in 20 minutes

by BenchmarkPortal
in Business
on Wed, Jan 18, 2012 08:00PM UTC

Join host Bruce Belfiore and senior contact center experts as they discuss caller satisfaction, agent satisfaction and best practices. We gathered many top managers and executives in the contact center industry during our... more

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Upcoming Broadcasts

Market Assessments - To Expand or Consolodate?

by BenchmarkPortal
in Business
Wed, Jun 13, 2012 05:00PM UTC

Leading with labor, CBRE executives reveal their unique insight and approach when addressing one of the biggest enterprise challenges moving forward - how to successfully implement solutions at the intersection of human capital... more

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On-Demand Episodes

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds...

by BenchmarkPortal
in Business
on Wed, Oct 28, 2009 05:00PM UTC

This is episode eight (8) of season one (1) for CallTalk.tv

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First Call Resolution: How important? How to measure?

by BenchmarkPortal
in Business
on Wed, Oct 14, 2009 05:00PM UTC

This is episode seven (7) of season one (1) for CallTalk.tv