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CallTalk
United States, English
Business
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com
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Live in Vegas - Call Center Campus: 20 ideas in 20 minutes
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Wed, Jan 18, 2012 UTC
Join host Bruce Belfiore and senior contact center experts as they discuss caller satisfaction, agent satisfaction and best practices. We gathered many top managers and executives in the contact center industry during our...
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Service Level: Does the old 80/20 (80% of calls handled in 20 seconds...
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Wed, Oct 28, 2009 UTC
This is episode eight (8) of season one (1) for CallTalk.tv
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First Call Resolution: How important? How to measure?
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Wed, Oct 14, 2009 UTC
This is episode seven (7) of season one (1) for CallTalk.tv
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