CallTalk

United States, EnglishBusiness

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

Featured Episode

Live in Vegas - Call Center Campus: 20 ideas in 20 minutes

by BenchmarkPortal
in Business
on Wed, Jan 18, 2012 UTC

Join host Bruce Belfiore and senior contact center experts as they discuss caller satisfaction, agent satisfaction and best practices. We gathered many top managers and executives in the contact center industry during our... more

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On-Demand Episodes

The Customer's Criteria for Quality

by BenchmarkPortal
in Business
on Wed, Aug 19, 2009 UTC

This is episode three (3) of season one (1). The next topic will be announced based on the highest votes.

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Beyond Benchmarking

by BenchmarkPortal
in Business
on Wed, Aug 5, 2009 UTC

This is episode two (2) of season one (1). The next topic will be announced based on the highest votes.

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