A thoughtful review of employee rewards and recognition programs will provide you with ideas for improving your operation. These programs do not have to be expensive - many motivational techniques cost little or nothing. Applying latest best practices to your organization may be the way to attain better results and a more satisfied, stable workforce. This episode of CallTalk(TM) will give you the ideas you need to address this important issue.
Christopher Tomsa is a seasoned contact center manager who is currently a BenchmarkPortal Senior Consultant and is a lead instructor for the College of Call Center Excellence in-person and on-line training courses. He has held senior leadership positions in the call center industry at Citibank and at MetLife Group, where he was Director of Client Services for a MetLife affiliate company. His operations earned numerous awards, including BMP’s Top Call Centers award. He shares his experiences on the topic of employee recognition in ways that today's managers can use in their operations.
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