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WFM - Workforce Management Meets Workforce Morale

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With Special Guest:  Ed Poorbaugh, Manager Support Center Operations and Supplier Support
Sysco Business Services

Scheduling in a Call Center is very complex.  Ed will share best practices on how to staff for OT and those undesirable shifts, as well as great ideas on ways to motivate the Representatives.   Representatives are more than a resource to handle the work, they are an asset and Ed will share ways to show they are genuinely appreciated.

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