“Eliminating Your Customer Service Blind Spot with Co-Browse Technology”
Customer service strategies have evolved over time to cover every communications channel - phone, chat, email, social media and more. But, with the exception of in-store service, most companies have lacked a visual component to customer service communications. Learn how Co-Browse technology is now being used in call centers to create a visual connection, enabling agents to see exactly what a customer sees on the screen during a call or chat.
Dusty Stanford is the Sales Director at LiveLOOK. He has been in technology for the last 25 years and has worked with some of the leading call center companies in the world. Dusty has has held numerous positions in the contact center environment including successfully leading his own center. Dusty has extensive knowledge in call centers from an external and internal perspective.
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