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Agent Adherence: Managing FMLA in the Contact Center

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Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act?

No one likes to be sick, and managers hate it even more when an employee uses that card for the wrong reason.  However, there are legal issues protecting the employee and employer, and it’s up to you to know how to make the right decisions while managing your workforce.  We are joined by an expert that will help us navigate what can be some very tricky water.

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