BenchmarkPortal

CallTalk - A BenchmarkPortal Christmas Special

by BenchmarkPortal

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We call up to one of the busiest Contact Centers in the world at time of year - Santa's Workshop.  From WFM to FCR, we ask them to share their Best Practices with us.  This entertaining but informative show is a compilation of call center best practices from the diverse team of Contact Center Experts here at BenchmarkPortal.

Tags:
call center,
best practices,
workforce management,
employee satisfaction,
customer satisfaction
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