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Work Force Management: How to understand and embrace advanced workforce management.

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Workforce management is a white-hot topic for 2011. WFM expert Adam Cincoski joins us to talk about how to understand and embrace advanced workforce management as a key component of your success. Adam teaches the Workforce Management course for the College of Call Center Excellence and is one of the most knowledgeable people on the planet...really! So join us for this special WFM edition of CallTalk!

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