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“I have already talked to everybody involved about this problem but nothing makes a difference” is a common complaint of leaders. One-on-one conversations prevents the concerned individuals from being on the same page at the same time.
When team performance is in question, one-on-one conversations are like Ground-hog Day: a constant revisiting of the same problems with the result that instead of finding ways to move forward together, finger-pointing becomes prevalent as everyone feels they are “doing their best” to work through the issue.
Although leaders and staff are more comfortable having critical conversations one-on-one, it is in group interactions that solutions can be found and have a chance of getting implemented.
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