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Deputy Chief Information Officer Henry Chao of the Centres for Medicare & Medicaid Services stated before Energy and Commerce Oversight and Investigations subcommittee hearing"that up to 40 percent of IT systems supporting the exchange still need to be built.It’s still being developed and tested.” The consumer portion of the website, including account registration, plan shopping and enrolment functions, won’t be affected by the ongoing development effort, but that “back office” functions, including accounting and payment systems, were not yet complete. He called the 40% “just an approximation.”
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