Customer strategy consultant Blake Landau and columnist, consultant and Vanguard Methodologist Tripp Babbitt discuss customer service in today's business environment. We will focus on the contact center evironment and discuss how companies today are incorporating a social component into the flow of the contact center. Are they doing this the right way to prevent failure demand? Babbitt and Landau drill down to the key critical problem areas and how companies can start a social program to prevent waste and failure demand.
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