Dana Hyatt - Expert Customer Experience Strategist

Dana Hyatt 
Customer Experience Strategist, Revenue and Loyalty Accelerator, Technology Enabler. 

Dana Hyatt is Principal at Dallas-based Meritage, designers and implementers of cross-channel customer experience strategies for generating revenue and customer loyalty. She has supported some of the most notable names in the specialty retail (Neiman Marcus, Gucci, Zale Corporation), financial services (Citibank, Triad Financial), telecommunications (Alltel) and fitness and hospitality (Gold’s Gym International, Accor North America) industries. Dana delivers tailored, holistic customer experience strategies by leveraging extensive first-hand experience leading field-based and corporate sales, operations and training teams coupled with providing customer data analytics and integration consulting at Acxiom. Her unique perspective of customer-facing and back-office tools allows her to advise clients on the best practices to develop and sustain solutions that match their business objectives. With her proven cross-functional and multi-industry experience, she knows how to identify key loyalty drivers, while her knowledge of customer insights help optimize the company’s value proposition to their customers. Dana has also developed go-to-market and launch strategies for several software startups in the online Customer Experience space.

Dana holds a BS from Texas Christian University and is a founding member of the Customer Experience Professionals Association (www.CXPA.org) and serves on the Professional Development Committee. Bringing the formation of a local Customer Experience networking group to Dallas, she is also the Dallas Local Networking Event Lead at CXPA. She has a market presence as a consultant, speaker and writer on this critical business initiative.
Contact: 972.743.7890
danahyatt@meritagecx.com
http://www.linkedin.com/in/danarhyatt@dana_hyatt