Susan Hoekstra - The Service Journey

Susan Hoekstra is an experienced senior manager and consultant who spent the past 25 years working with multi-sized, fast-paced, highly volatile companies in the manufacturing, distribution, membership services, franchise and financial services industries. Over the years, she has developed a penchant for developing strategic service initiatives that drive growth and value to clients, employees and shareholders. Susan is the author of the book “The Service Journey” and she’ll be sharing an excerpt with us today. Check out her blog and website at: blog.theservicejourney.com - www.theservicejourney.com -&- the host at: www.brummet.ca