Eagle Visions

Well, Citrus Ford and Kia Warranty have both decided that they are NOT going to stand behind their products. What a shame!

When I first had my transmission problem I took the Kia Spectra to Citrus Ford in Ontario California. The car is still covered under the 100,000 mile drivetrain warranty. As stated in earlier posts, the dealer fought me all the way with the Kia Warranty claim. They threw up road block after road block and were even lying to the reps from Kia about what I had or had not submitted.My understanding is that Citrus Ford fired the service rep because of his attitude and actions.

Eventually, Kia agreed to replace the transmission under warranty. Basically, when I put it in 1st gear in the mornings, it slams back and forth between 1st and 2nd gear. Both the dealer and Kia have assessed the situation and tell me this is normal for an automatic transmission. Yeah, RIGHT!

They both cannot understand why I would ever put the gear shift lever in 1st gear and drive in first. I have tried to explain that I am not "driving", we are talking about 5 to 15 miles per hour in a parking structure or steep incline. They keep telling me that everything is normal.

WELL, You make the decision.Here is a video of the first 2 minutes of my drive. I put the car in 1st gear as a demo for the video. Can you imagine expecting 1st to hold you back on a hill or trying to drive in snow like this? TURN UP YOUR VOLUME. This happens every morning if the car is cold.After the transmission was replaced under warranty, it still didn't work right. I took it back to the dealer and their basic stance was, "Well, you never should have got the first transmission for free.." Citrus Ford has refused to stand behind their workmanship that they were already authorized to do. Citrus Ford was already given approval by KIA to fix the transmission problem and they supposedly did the work.

The problem is, their work was shoddy and did not correct the problem. Imagine, you take your car into a dealer because the paint is all pealing and bubbling. The dealer begrudgingly gets approval to fix the problem from the manufacturer and they "FIX THE PROBLEM."
However, they actually paint the wrong part of the car and the paint is still pealing and bubbling.Who's problem is this? I don't think that this is MY problem, hell, they already got paid by the manufacturer........

At this point, I really don't care who fixes the car, I just want it fixed. KIA has been no better. They won't stand behind their product and are using some lame excuse as to why it is NOT covered now.I'll keep you posted

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