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Rosanne D'Ausilio, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching.
Known as 'the practical champion of the human,'she authors 6 best sellers, The Expert’s Guide to Customer Service, a compilation of 28 articles as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch!.
To stay connected to Rosanne: Facebook - rosanne.dausilio Twitter - @drrosanne Site - www.human-technologies.com Popular Tips Newletter Dr. Rosanne's Blog First Call Resolutions: How To Define And Measure Webinar-May 19