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Voice of the Customer

Allegiance Radio

Voice of the Customer

United States, EnglishBusiness

All companies have different ways of engaging their customers and employees. Join us as we discuss the best practices of building a better VOC/VOE program. Topics include: Survey Design and Implementation Data Mining Strategic Action Planning Gathering Data through Social Media Gaining insights through actionable data (its more than just a score!) Strategic and Tactical Action Planning Customer and Employee Feedback And more!!

On-Demand Episodes

  • by Allegiance Radio
  • in Business
  • on
Ok, so you send out surveys, that's the easy part. Now that you have survey data, what do you do with it? In this 30 minute discussion, we will discuss some easy basic steps to make sense of your survey data and some ideas on how to... more
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  • by Allegiance Radio
  • in Business
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Have you ever deployed a customer survey and wondered what to do with the data when you are finished? Join us as we discuss the "art" of proper survey design accompanied by an introduction to basic data analysis. We will also... more
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  • by Allegiance Radio
  • in Business
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Many survey designers like to use incentives to boost response rates. Is it always a good idea? Do incentives bias the responses? What types of incentives should you use? Tune in as we discuss the do's and dont's with using... more
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  • by Allegiance Radio
  • in Business
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Tune in for the second in the Survey Design Help series. This week, learn the proven 5 step method to creating effective survey questions.
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  • by Allegiance Radio
  • in Business
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Satisfaction versus Loyalty... Loyalty versus Engagement. How to take customers from merely being satisfied to becoming engaged, and promoters of your products/brands/services.
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  • by Allegiance Radio
  • in Business
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For all of you novice survey designers, there are some basic elements that you should understand when sending out your email invitation to take a survey. Come learn the six valuable keys to invitation design.
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