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NPS and KPI's-- Do they really motivate employees?

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It's no secret that many companies use Key Performance Indicators (KPI's) as a metric to reward and punish employees.  When we try to use Net Promoter (r) as a KPI does it help or hinder an employee's growth and success.

Join us as we discuss best practices surrounding NPS and KPI's and explore the do's and don'ts when using NPS as a metric to gauge employee performance.

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