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VOC Expert Series: Shannon Gronemeyer of CCS

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Join us as we welcome Shannon Gronemeyer, Founder and CEO of Customer Centered StrategiesShannon has driven global customer operations executive with proven track record in operational analysis, strategic planning, organizational transformation, cost leadership and M&A related integration. Demonstrated commitment to the development of a high performance culture that embodies customer experience excellence, continual process improvement, cross-functional teaming and individual accountability. Experienced in driving sales effectiveness through channel strategy development, sales training and global sales coordination. Focused on development and automation of processes, tools, systems, and information designed to enhance sales and customer service effectiveness and efficiency.

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