VOC Expert Series: Diane Magers

Next in our series from the VOC Fusion Event in Las Vegas, Nevada.

Diane Magers is  a Customer Experience Executive with Customer Experience Catalysts.  Diane helps organizations identify and optimize their opportunities to engage their customers. Previous to Customer Experience Catalysts, Diane developed and led the Customer Engagement organization as Senior Director for Customer Engagement, Sales and Marketing for Sysco Corporation. She brings 27 years of experience as a customer experience, sales and marketing professional, with a focus on customer experience solutions to drive measurable business results.  Also, Diane was previously the Director of Sales and Marketing for Sygma, a $4 billion subsidiary of Sysco, and was responsible for direct client management, business development, multi-channel marketing and formulating and monitoring customer engagement strategies and activities. Diane Magers holds an M.S. in Clinical Psychology and an MBA.  She is Net Promoter Score (NPS), Voice of Customer and Customer Experience Management certified.  She is a founding member of the Customer Experience Professional Association.