VOC Expert Series: Bob Hayes of Business over Broadway

Join us as we welcome Bob Hayes of Business over Broadway.

Bob Hayes, PhD is the Chief Customer Officer of TCELab and president of Business Over Broadway. At TCELab, he is responsible for product management and customer happiness. He is considered a thought leader in the field of customer experience management. He conducts research on customer feedback programs, customer experience / satisfaction / loyalty measurement and shares his insights through his talks, blogs and books (see Beyond the Ultimate Question and Measuring Customer Satisfaction and Loyalty).  Bob holds a PhD from Bowling Green State University in industrial organizational psychology.