Cameron Conway of Equifax: VOC in the real world!

Question: How did you start your VOC career?

Answer: "Beer and Hot Dogs!"

Join us as we chat with Cameron Conway, AVP of customer insights at Equifax. As part of the Customer Insights team within the Marketing Strategy group, Cameron is responsible for driving Voice of Customer execution across all of the Equifax business units.  Cameron has also worked  as the Director of Business Consulting at Satmetrix.  Cameron reviews his foray from industry consultant to actually implementing and managing a large-scale VOC program.  Come listen as he shares his struggles and victories.