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Voice of the Customer Experts: Rob Markey of Bain and Co.

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Join us as we chat with Rob Markey.  Rob Markey is a Partner at Bain and Company, and leads the firm's global Customer Strategy & Marketing practice. He has worked hand-in-hand with Fred Reichheld, Bain Fellow, since joining the firm in 1990.  They regularly collaborate on client work, speaking engagements and authoring articles and other materials.  Since 2006, shortly after publication of The Ultimate Question, Rob has led the NPS Loyalty Forum.

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