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Arkadi Kuhlmann of ING Bank: Case Study in VOC

  Broadcast in Business

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Arkadi Kuhlmann of ING Bank, stops in to visit us at the Allegiance Summit in Deer Valley, Utah.  In this brief interview, he explains how customer feedback (including social media) transformed the way that ING did business, transforming them into a national leader in customer satisfaction.

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Tags:
VOC
Feedback
Customer
Survey
Satisfaction
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