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abigailstern

abigailstern

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Experienced conference researcher, development director and Divisional Team Leader, with a particular industry focus on Customer Experience, Customer Service, Contact Centres & Marketing. As the Exchange Production Team Leader, I report directly to the Exchange and Company Managing Directors. I am responsible for the strategic development and profit of 12 pan-European large scale events a year. These include the growth of long standing events, matrix events, as well launches into new markets. As a Conference Producer, I am the project co-ordinator between Marketing, Sponsorship and Delegate Sales teams. I am responsible for developing and executing high quailty conferences in a one-to-one business meeting format, right the way through the campaign from start to finish. In this role, primary research, programme development, speaker selection and event execution are key. Specialties: Customer experience, customer insight, analytics, customer service, multi-channel communications, strategic marketing, online customer experience.

On-Demand Episodes

Joining me here today is Steven Plimsoll, Vice President, Global Consulting Services – EMEA for Acxiom. Steven is responsible for Acxiom's Global Consulting Services business across Europe, including the Marketing Strategy, Business... more

Bruce Temkin is widely viewed as a leading expert in how large organizations build differentiation with customer experience. He has worked with hundreds of large organizations on the business strategies, operational processes,... more

Moira Dorsey, Vice President, Research Director at Forrester shares key insights into her research of online customer experience. Moira's research focuses on Channel Design Strategies, Cross-Channel Design Strategies, Customer... more

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