abigailstern

Experienced conference researcher, development director and Divisional Team Leader, with a particular industry focus on Customer Experience, Customer Service, Contact Centres & Marketing. As the Exchange Production Team Leader, I report directly to the Exchange and Company Managing Directors. I am responsible for the strategic development and profit of 12 pan-European large scale events a year. These include the growth of long standing events, matrix events, as well launches into new markets. As a Conference Producer, I am the project co-ordinator between Marketing, Sponsorship and Delegate Sales teams. I am responsible for developing and executing high quailty conferences in a one-to-one business meeting format, right the way through the campaign from start to finish. In this role, primary research, programme development, speaker selection and event execution are key. Specialties: Customer experience, customer insight, analytics, customer service, multi-channel communications, strategic marketing, online customer experience.