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Texas Conflict Coach

http://www.texasconflictcoach.com


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Language: English

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Texas Conflict Coach  

The Texas Conflict Coach, a division of Conflict Connections is based in San Antonio, Texas. The purpose of the show is to provide consumer education conversation to help... * reflect * build self-awareness * practice skills and * learn about resources and tools to manage conflict effectively in your every day lives. We will look at all types of conflict from issues in the workplace, family conflict, elder and adult care conflict, disputes in schools, communities and churches, etc. Join us as we interview guests and introduce you to experts in the field. To learn more about Conflict Connections, Inc. visit us at http://www.conflictconnections.com or http://www.texasconflictcoach.com

Show Notes

Pattie Porter, LCSW aka The Texas Conflict Coach is a Licensed Clinical Social Worker, Credentialed Distinguished Mediator from the Texas Mediator Credentialing Association (TMCA), an Advanced Practitioner-Workplace Mediator from the Association for Conflict Resolution (ACR) and a certified Advanced Conflict Coach and Coach-Mentor through CINERGY in Canada. For 15 years, Pattie has been practicing entirely as a conflict management practitioner in a variety of settings. Most recently she mediates for the US Postal Service, and provides conflict management services including mediation, conflict coaching, group facilitation and conflict resolution training to national agencies such as Department of Homeland Security-Transportation Security Administration, Department of Interior, NASA Conflict Management program and businesses in the Texas region.

  • Upcoming Episodes

    Family Conflict - Preparing for the Holidays - Part II

    Texas Conflict Coach

    Date / Time:

    Category: Self Help

    Call-in Number: (347) 324-3591


    What is it about the holidays that can often charge family dynamics to full blown conflict? Our conversation will focus on what to do to prepare for those family gatherings so that you don't lose your cool.

  • Featured Episode

    The Boss Whisperer

    Texas Conflict Coach

    Date / Time:

    Category: Self Help


    You've heard of the horse whisperer, the dog whisperer and even the Ghost Whisperer. And, NOW, we have The Boss Whisperer®. In this show we talked with Dr. Laura Crawshaw, author of Taming the Abrasive Manager. We spoke with Laura about how she came to be the Boss Whisperer and her research and background with workplace bullying. We explored with listeners • what an abrasive manager is • learned the Big 5 behaviors that abrasive managers exhibit in the workplace, and • learned strategies to deal with their own abrasive manager Laura Crawshaw, Ph.D. coaches abrasive executives and professionals in her mission to reduce suffering at work caused by workplace bullying. Also known as The Boss Whisperer®, Dr. Crawshaw has coached and researched this population for the past 15 years, is the author of Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (2007, Jossey Bass) and can be contacted at www.executiveinsight.com Listeners also had a chance to enter a giveaway CONTEST for an autographed copy of Dr. Crawshaw’s book. The WINNER is John Navarrete, Navarrete Consulting aka @designminded on Twitter.

  • On Demand Episodes

    Original Air Date:

    Family Conflict - Getting Ready for the Holidays - Part I

    o Have you ever felt you have to perform like Martha Stewart and be the perfect hostess? o Or, maybe you wanted to start a new tradition but it is met with resistance because “we’ve always done it this way!” o Do you get tired of the constant battle of who to visit, so instead you rush around to 3 or 4 family households in a day? Exhausting! o We all certainly have those relatives we see during the holidays that make us want to cringe. They’ll never change! Our conversation will focus on what to do to prepare for those family gatherings so that you don't lose your cool. Donna Tuites is a licensed professional counselor of mental health (LPCMH) in the State of Delaware. She is also a certified employee assistance professional (CEAP). She has been in private practice with a group of other licensed professionals since 2006. Prior to that she worked as an employee assistance counselor and administrator in the Office of Women's Affairs, both at the University of Delaware, for 23 years. Her areas of specialization include women's issues, blending families and step-parenting, parenting skills, assertiveness, communication skills, and managing anxiety in everyday life.

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  • Original Air Date:

    The 3 C's of Listening

    Listening is a skill. It is an art. It is a discipline. It is hard. It takes attention and practice. It takes awareness. It is particularly hard when you don't want to hear the person who is talking to you. It is particularly hard in disagreements, arguments and conflicts. How do we listen without being caught by the judgments, opinions, desires, justifications and stories rumbling around in our heads? In this session we will be talking with Susan Shearouse, Frameworks for Aggreement. We will explore the 3 C's of listening: how to prepare yourself and enter a difficult conversation able to hear what is being said, to be able to listen more effectively. Susan can be found at: www.frameworksforagreement.com

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  • Original Air Date:

    Association for Conflict Resolution Conference: Special Report from Atlanta

    In this special segment we will be talking with attendees and special guest presenters who attended the 1st Southeast Organizational and Leadership Summit on Workplace Conflict Resolution, October 7, in Atlanta. This unique summit gathers experts from the conflict resolution field to share with business leaders and organizations how conflict resolution strategies and processes will help their bottom line both financially and with their human capital. Join us as we get their reactions and key learnings from the day's events. We will also highlight the upcoming key events and presentations for the Annual ACR conference to start on October 8th. For more information visit: www.acrnet.org/ and www.godr.org

    Comments (1)

  • Original Air Date:

    Mediation, Elder Abuse and Saving the Family: Mediation & Conflict Strategies to Avoid Elder Abuse

    This is the 4th show segment in our elder care series. As Americans are getting older, more and more issues arise relating to elder abuse in financial and healthcare settings. Studies show that the majority of abuse occurs within the family. What can be done to resolve these issues? Talk with a respected elder abuse mediator and author, Steve Mehta,to address these difficult issues. Here are strategies for avoiding elder abuse: 1) Be vigilant and watch for the early signs in your senior family member that might indicate "diminished capacity." You can do this by... a) Visiting your elderly family member more often especially if you do not live close by b) Calling on a regular basis so as to prevent isolation from that senior member of the family c) Talking to friends and family to get more information on how the elderly family member and caregiver are doing 2) Before making accusations about elder abuse or neglect, get knowledgeable about the situation and try to understanding what is happening a) Don't jump to conclusions or accusations b) Try to understand from the caregiver's perspective whether it be a sister, brother or other family member who lives day-in and day-out with the elder person 3) Change the words you use from "You should have" or "You did that" TO I-statements. Take ownership of your feelings and thinking by saying "I feel left out." or "I think mom needs.." or "I believe..." This will prevent putting the other person on the defense. 4) Stop talking and LISTEN without interruption. Steven G. Mehta is one of California's premier award-winning attorney mediators thanks to his work in helping resolve disputes in a variety of types of civil litigation. Steve has been successfully mediating complex cases since 1999. He is the author of the critically acclaimed book, 112 Ways to Succeed in Negotiation or Mediation. http://www.112ways.com http://stevemehta.wordpress.com

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  • Original Air Date:

    Elder Care Series: Transforming Difficult Decision Making in Elder Care Planning

    Join us for the 3rd episode in our Elder Care Series We will be talking with Louise Phipps-Senft, Baltimore Mediation Center. Families today are assuming responsibility for the informal care of over 75 percent of elderly family members and are often faced with difficult decisions from a bewildering array of choices:? e.g. estate planning, financial issues, and guardianship.? In the best of circumstances, this can be a stressful process and sometimes leads to disagreements, confusion, and conflict at a time when the best intentions of the family are to work together for the needs of a loved and respected aging family member. With the help of a trained professional mediator, family members share information and perspectives, explore and evaluate options, and develop workable solutions through a process that promotes open and positive communication.? The mediator is a neutral, who does not offer advice and believes that each family is unique and knows best what solutions will work for their family as a whole.? For families in conflict or simply wanting help through a transition eldercare mediation offers a process which can reduce stress and prevent a crisis. Louise Phipps Senft, an attorney, is the founder of the Baltimore Mediation/Louise Phipps Senft and Associates, the first transformative mediation firm in Maryland. She designed and continues to teach what was the first certificated mediation training course offered by the law school. Ms. Senft was voted “Baltimore’s Best” mediator, 2002 by Baltimore Magazine and named one of Maryland’s Top 100 Women for 2004, 2007 and 2009 by The Daily Record. She lectures extensively and was appointed by Chief Judge Robert Bell of the Court of Appeals to the Maryland ADR Commission and was later appointed as Chair of the first ADR Family Mediation Initiative for the State. Ms. Senft was the initiator, co-creator, lead trainer and supervisor for the Baltimore City Circuit Court Family Mediation Services Program.

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  • Original Air Date:

    1st Workplace Conflict Resolution Summit for Organizations & Leaders

    Join us as we talk with Rita Callahan and Nicky Davenport, Summit Organizers to discuss the upcoming FIRST Workplace Conflict Resolution Summit for Organizations and Leaders, Oct 7, Atlanta, GA, with experts and authors in the workplace conflict resolution field. Learn how organizations improve productivity, morale and the bottom-line by different approaches to organizational conflict competence, using conflict constructively in teams, managing inter-generational conflict, assessing the work climate, dispute resolution systems design, using technology to defuse conflict in meetings, and what leading companies are doing to manage conflict effectively. Wednesday, October 7, 2009, 9:00 – 4:30, Atlanta, GA Join organizational leaders from The Weather Channel, Georgia Pacific, ConEdison of New York and the leaders in the Workplace Conflict Resolution field, in Atlanta for the Association for Conflict Resolution National Conference, available together for just this one day, to illustrate the impact of managing conflict constructively. This is a collaboration among the ACR Public Education Committee, the Workplace Section, the GA Chapter, and the Georgia Office of Dispute Resolution. Special discount for ACR and ACR GA Chapter members.

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  • Original Air Date:

    Elder Care Series: Who's in Charge-Managing Difficult Decisions Around A Parent's Care

    This 2nd episode continues our Elder Care Series that will extend through 9/23/09. When a family member needs help everyone has an idea of what is “best.” Many times, adult children are called upon in a crisis to help their parents make some decisions about their care. The family and the senior have to decide the senior may need. The differing options of care (how much, what type, and how it will be funded) can cause conflict within the family. Geriatric Care Managers are often called upon to help negotiate these very difficult decisions. Byron Cordes received a Masters in Social Work from Worden School of Social Services at Our Lady of the Lake University and a Bachelor of Science in Psychology from Oklahoma State University. He has worked for twenty years in the social work field; background includes medical social work/case management and clinical work with geriatrics. Byron is a Licensed Clinical Social Worker in the state of Texas. He also holds an Advanced Certification in Social Work Case Management from the National Association of Social Workers. He has served as an Assistant Professor at Our Lady of the Lake University in San Antonio, and continues to teach, as adjunct faculty, policy and practice courses at both the undergraduate and graduate levels. Byron has had his writings published on geriatrics and caregiving. He currently owns and operates a Professional Geriatric Care Management agency, SAGE Care Management, providing case management, outreach and support to seniors. He serves on the National Board of the National Association of Professional Geriatric Care Managers and is past-president for the South Central Chapter. He is a member of the American Society on Aging and the National Association of Social Workers. Byron has been married for twenty years, and has one daughter. He is active with several local community organizations including his church.

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