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TopCast
6/15/2008 12:32 PM UTC
Welcome to BTR. If you have a few spare minutes maybe you would like to check out TopCast.
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Welcome. Jay Bartels invites you to “MIRACLES HAPPEN”. Jay and guests will discuss such important Topics such as Addiction and Recovery. Single Parenting, Building a relationship with God and sharing inspirational stories of miracles. Jay has been a single dad of 2 awesome girls for 5 years and is known by his friends and peers as “Mister Mom”. In the summer of 2002 I was homeless, broken, addicted, and without hope. I had lost everything that was dear to me and I just wanted to die so the pain and guilt would go away. My 2 young girls who were placed in foster care and everyone I spoke to told me it would take a miracle for me to ever see them again, yet alone be able to provide for them. Addicted, homeless and penniless and close to death it didn’t look possible through the eyes of man but God had the final say and when I surrendered my life to him the miracles began to appear. I’ve been clean now for 6 years, I have my health, my sanity and the biggest blessing of all I have my two beautiful girls. Miracles do happen and I’m living proof. I believe we are all capable of change as soon as we realize that we can’t do it by ourselves and truly surrender. That’s the purpose of this station and that’s my way of giving back to others that which was so lovingly given to me. God’s got a blessing with your name on it! Let’s go get it!
Original Air Date: 6/15/2008 7:00 PM UTC
Date / Time: 6/15/2008 5:44 PM UTC
The summer heat baked through my car windows as I turned off the AC to save fuel, in hopes of coasting into a gas station. I left the house early that morning knowing this could be the most life defining day of my life. There was so much at stake, and here I was sweating and regretting, that I didn't fuel up on the way to the courthouse. Some one was looking out for me that day, and I first realized it when I coasted into the gas station and my car stalled right at the pump. I was 5 minutes away and still had 30 minutes to spare.
The anxiety was beginning to swarm over me, stealing my breath, pounding my heart. I had waited over two years for this day, and I knew this was my last opportunity. My life and the lives of two little girls would be decided upon today. It was my last shot at getting custody of my daughters, otherwise they were going to be split up and put up for adoption. But how did we get here in the first place? How does anyone put themselves in a position like this?
It began about 4 years ago, and neither I nor my wife could ever imagine that anyone would ever think about taking our babies away. Our relationship had fallen apart along time ago, when she found a new love that she put before her husband, her children, and her own self respect. His name was heroin. Before I paint my wife as the sole culprit, I should say that I had my own addiction that I was battling. And that's what I was doing on the day the state took our children. I was in a 6 month intensive rehab, which seemed to be my only chance at recovery.
The drugs were making all of my wife's decisions and none of them were for the good of anyone. The state contacted me and told me they had taken the children from my wife. When I attempted to leave the rehab to get my girls back, they informed me that due to the situation with my children being exposed to an atmosphere of drugs, they were requesting that I finish my commitment at the rehab, which at that time I had 4 months left. I was sick to my stomach and have never felt so helpless in my life.
Four months later I left the rehab feeling healthier than I had felt in years. My mind was clear and I knew I had to avoid all the people, places, and things from my time before the rehab. On top of the list was my wife.
Eventually my wife dropped out of the picture and chose not to complete her case plan to get custody of the girls back. My case plan was going right on schedule and I stayed clean and focused at the task at hand. I began to struggle with extreme anxiety and depression, which I soon went on medication for. I was able to visit my girls once a week supervised, but I was a nervous wreck. With seven months clean I relapsed. Yes, I relapsed, I used drugs again. My daughters were the most precious thing in my life and they were counting on me, and I would choose drugs over them. What kind of person in his right mind would do such a thing? None. But when the disease of addiction takes control of our lives, it's safe to say "we are no longer people in our right mind". The guilt made it even harder to quit the drugs. It was an endless circle and I could see no way out. I struggled for one full year, putting together a week or two of clean time, and in a flash I was using again.
In no time at all I lost my job, and I found myself sleeping on the beach. I ran my car into the ground and I had to abandon it. I would go the narcotics anonymous meetings right down the street. I was always welcomed there. I was 6' tall and my weight was down to 144 lbs. I was dying and I was hopeless, until that one miraculous day, the day I surrendered my will to God and some friends took me to a detox. I felt so sick and so weak, but I had hit a horrible bottom and I could barely walk. I spent almost three weeks detoxing, the self inflicted poison seeping out my pores.
As soon as I left detox I went straight to an N.A meeting. I was welcomed with open hearts and loving hugs. I went to at least one meeting every day. I moved into a halfway house and 1 month later I had my old job back. Within 90 days I had a car and an apartment, miracles after miracles. Now it was time. It was time to get my girls and bring them home after almost 2 1/2 years. I was ready to fight for them and I was determined, even against the odds, that one day I would leave that courtroom with my precious girls by my side.
I began to get supervised visits, then eventually I took them for the day on my own. We had been to family court many times and we were having a problem with the way the system was set up. The statute said after a year’s time I cannot get my children back, because the children were now being placed for adoption and they already had a family go through all the adoption procedures. The judge had a new admiration for me and every agency was on my side, we just had to find a way to get through the red tape.
Finally, it was judgment day. It was now or never. The state attorney told the judge that the children should be with their father, as did everyone else who testified that day. The Judge looked at me and smiled. He glanced around the courtroom until his eyes found mine again. He said "sir, in all my years on the bench I've never seen a parent go through as much as you did fighting your addiction, sleeping on the street, and still show enough perseverance to be here today fighting for your children. I'm confident that your love for your children, somehow defied all odds. How would you like to have your girls back with you, where they belong?" Those were the sweetest words I have ever heard.
It's been FIVE years now that I've been raising the girls as a single father, and the three of us cherish every moment. We haven't seen their mom in over two years, but we keep her in our prayers. I could have never done this on my own. I had to turn my will over to God and trust that he could manage my life better than I could. I feel so blessed to have my children back, to be able to provide for them, and to get a hug and a kiss each night before they go to bed, only 20 feet away, from the luckiest man in the world.
If you would like to read Jay’s journals, which include “Mister Mom”, “The Family Guy”, and “Jays Addiction”, as well as many others, please visit his site at http://www.jaysplan.com">Jays Plan
Jay is a single work at home parent and devotes his Jays Plan - Secrets of a Single Dad web site to parenting isues and many other issues that he feels need to be written about. Also be sure to stop by Family Health With Mister Mom
Article Source: http://EzineArticles.com/?expert=Jay_Bartels
Date / Time: 6/15/2008 5:58 AM UTC
I have to tell you I was dumb founded by what I was hearing from the Cingular “Customer Service?” Rep. Wasn't this the same company that spent millions of dollars with their ad campaigns, telephone solicitations, and those cozy family plan commercials offering free phones and wonderful plans with their smiley employees, so friendly, with their "we'll take care of you" promises? How comforting it was to know that there is still a company out there with the lost philosophy of "the customers always right". What a relief.
Let me fill you in on my latest conversations with the good people at Cingular's customer dis-service department. I have 5 phones from cingular and in all we have about 12 in my family. We liked the idea that we can have unlimited calls to others with the same service, and indeed we do. That's about the last positive thing I can say about our mobile phone service.
My final fiasco began when I lost my main phone some weeks back. This number was on all my business cards, car magnet, internet sites, and in countless advertisements in print and online. So needless to say, I needed to keep this number.
My first call to Cingular was to report the phone lost. which I did that same night. My first question to customer service was “How can I keep this number, yet block any out-going calls at the same time should the phone end up in the wrong hands?
Here are the options that my phone company gave me:
1) We can turn that phone off and you can purchase a new one. (Okay, that sounds fair, after all they practically give these phones away, so how much could another phone possibly cost.)
"Well sir, to replace the phone you lost will cost you $249.00". "I don't understand", I replied quite puzzled. "I only paid $50 for that phone when I bought it, plus I received a $50 rebate, so I paid nothing for it"
"Well sir, that price is only available when you sign a 2 year contract, unfortunately you don't qualify for an upgrade for another 5 weeks when your existing contracts expires on that particular phone" Okay, do you see where this is going?
So I’m forced to bring out the heavy ammo. I have no alternative at this point but to threaten to cancel all my accounts and I let them know I’m taking my entire Network of friends and family members with me. I hate to do it , but these people have to realize how serious I am in order for them to fully understand the ramifications they are facing by jeopardizing their chances of losing this large account that they spent so much time and money on to make sure we didn’t fall into the hands of any of their many competitors. Basically they said, “See yuh!”
Now I’m stuck like chuck and end up buying the cheapest phone they have and now the old number is forwarded from the lost phone I can no longer use, (yet I’m still paying for) to the new phone I was forced to purchase because I still have 6 weeks left on my contract. Are you following me so far? Now pay close attention, because this is the proverbial “icing on the cake”.
My phone bill arrives and I’m being billed over $500. Surely there must be a mistake and I know with just one quick phone call to my friends at customer service this will all be corrected and the charges will naturally be removed due to some understandable mistake on their part. It was then explained to me why my bill was so unusually high. You see, it seems I had made several calls out of the country from the phone I reported lost and no longer had in my possession. Yes, after having this account for 3 years it seems I was now making calls to Haiti and points beyond. Good thing for me I had reported the phone lost and Cingular put a calling restriction on the phone in case it turned up one day. Could you imagine if I was the one they were going to hold responsible for all those calls? I knew their fraud department would pursue this and maybe even recover my phone. “Excuse me, what did you just say?” I asked the fine folks at the phone company. “You want “ME” to pay for the calls to Haiti, are you serious?” Oh yes, they were very serious. They are demanding, yes demanding, as in threatening to cut off my service if I don’t pay the bill from the phone that I reported had been lost over a month ago.
Are you kidding me? Try talking to a supervisor; see how far that gets you. First they try to keep you on hold long enough to get you to hang up. Tactic 2 (unofficially there are rumored to be 113 stall and distraction techniques, but this is only a myth and the exact figures are top secret and perhaps we’ll never know. This is Cingulars version of the “Grassy Knoll” and to speak of it may be endangering my next phone bill at this very moment.)
Do you get the big picture? This is big business’s version of “You can’t fight city hall”. The sad truth is the customer is not always right any more; in fact we’re almost never right, because they have an excuse for everything. They have it right there in front of them in the form of cheat sheets. You say this, they say that. They don’t care about giving the individual “Customer Service”. They target millions of people all in the same fish bowl. If you or I have a problem they really aren’t concerned about losing our $50 or $150 dollars a month, they have trained people to deal with dis-satisfied customers and they call those specialists “Customer Service Reps”, which translated means “see you, wouldn’t wanna be you”. Face it folks, you can’t win, the best you can do is think you won, and go away happy. And that is where Customer Service Reps excel.
If you enjoyed this article, please visit Jay's Family sites at Jays Plan - Secrets of a Single Dad and Family Health With Mister Mom
Jay Bartels is the author of many human interest stories and considered to be an expert in Internet marketing and training. Jay's own story of hope and inspiration can be found on his highly resourcefull family sites. Jay is a single father raising two young girls and shares his experiences in several journals that can be found on his web sites.
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