http://www.blogtalkradio.com/IQPCAus5IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney — with additional openings scheduled for 2008. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. enCopyright Samm Medina (C/O Blogtalkradio)Tue, 25 Jun 2019 07:45:00 GMTThu, 02 Sep 2010 05:30:00 GMTBusinessBlogTalkRadio Feed v2.0http://www.blogtalkradio.com/img/btrbetalogo.gifhttp://www.blogtalkradio.com/feeds@blogtalkradio.comBlogTalkRadio.combusiness,iqpc,customer experience,customer analytics,data management,electricity pipes,facade design,utilities,accountability,building sustainabilityIQPCAus5noIQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeepisodichttp://www.blogtalkradio.com/IQPCAus5/2010/09/02/lutz-bendig-from-status-pro-consulting-on-customer-self-serviceBusinesshttp://www.blogtalkradio.com/IQPCAus5/2010/09/02/lutz-bendig-from-status-pro-consulting-on-customer-self-service/#commentshttp://www.blogtalkradio.com/IQPCAus5/2010/09/02/lutz-bendig-from-status-pro-consulting-on-customer-self-serviceThu, 02 Sep 2010 05:30:00 GMTLutz Bendig from Status Pro Consulting on Customer Self ServiceIQPC interview with Lutz Bendig from Status Pro Consulting on Customer Self Service00:30:00IQPCAus5nocustomer experience,self service,customer self service,retail service,IQPCIQPC interview with Lutz Bendig from Status Pro Consulting on Customer Self Servicehttp://www.blogtalkradio.com/IQPCAus5/2010/02/17/iqpc-podcast-with-tony-rofail-windtechBusinesshttp://www.blogtalkradio.com/IQPCAus5/2010/02/17/iqpc-podcast-with-tony-rofail-windtech/#commentshttp://www.blogtalkradio.com/IQPCAus5/2010/02/17/iqpc-podcast-with-tony-rofail-windtechWed, 17 Feb 2010 04:00:00 GMTIQPC podcast with Tony Rofail, WINDTECHIQPC podcast with Tony Rofail, Director, WINDTECH. This interview will explore the facade innovations of the future, the global 'green trend', strategies to minimising costs, and achieving a balance between form and function. Click here for more. OR visit www.facadedesign.com.au 02 9229 100000:30:00IQPCAus5nofacade design,facades,IQPC,conferece,ConstructionIQPC podcast with Tony Rofail, Director, WINDTECH. This interview will explore the facade innovations of the future, the global 'green trend', strategies to minhttp://www.blogtalkradio.com/IQPCAus5/2010/01/27/iqpc-podcast-with-belinda-loizou-st-george-bank-1Businesshttp://www.blogtalkradio.com/IQPCAus5/2010/01/27/iqpc-podcast-with-belinda-loizou-st-george-bank-1/#commentshttp://www.blogtalkradio.com/IQPCAus5/2010/01/27/iqpc-podcast-with-belinda-loizou-st-george-bank-1Wed, 27 Jan 2010 04:30:00 GMTIQPC Podcast with Belinda Loizou, St George BankWelcome to the podcast for Customer Experience 2010: Driving targeted consumer strategy execution and evaluation. Joining us for this interview is Belina Loizou, Customer Service Manager, St George Bank. Her presentation at the conference and elements of this interview will be on: Ensuring Your Customer Strategy is Clearly and Identifiably Linked to your Brand Image. A collaborative look across industries is the only way to innovate and take your customer experience approach outside of the box. Discussing the biggest challenges and latest innovations including:• Building and Executing a Successful Customer Experience Management Strategy • Integrating Technology Successfully as Part of your CEM Approach • Measuring and Integrating Results into a Company Strategy – Making your CEM Department a Value Add to your Business. Join us LIVE, visit www.customerexperienceevent.com.au, or call Will, Nigel, or Kavery at IQPC on +61 2 9229 100000:30:00IQPCAus5nocustomer experience,customer acquisition,customer retention,IQPC,St GeorgeWelcome to the podcast for Customer Experience 2010: Driving targeted consumer strategy execution and evaluation. Joining us for this interview is Belina Loizouhttp://www.blogtalkradio.com/IQPCAus5/2010/01/15/iqpc-podcast-with-louise-long-nabBusinesshttp://www.blogtalkradio.com/IQPCAus5/2010/01/15/iqpc-podcast-with-louise-long-nab/#commentshttp://www.blogtalkradio.com/IQPCAus5/2010/01/15/iqpc-podcast-with-louise-long-nabFri, 15 Jan 2010 03:30:00 GMTIQPC Podcast with Louise Long, NABWelcome to the podcast for Customer Experience 2010: Driving targeted consumer strategy execution and evaluation. Joining us for this interview is Louise Long, Customer Experience Manager, NAB. We all talk about wanting to know and understand our customers but the trouble in a large organisation is that we are insulated from them. So instead, we become accustomed to relying on customer satisfaction surveys, research, mystery shops and focus groups, or we assume they just like us. The answer is we need to know, take a step back, forget we work here, and truly immerse ourselves in our customers’ experience. This interview will explore how to engage with your customers, the attitude of customers post-GFC, and the importance of employee engagement. Listen LIVE, visit www.customerexperienceevent.com.au, or call Will Carter or Nigel Amyes at IQPC on +61 2 9229 1000.00:30:00IQPCAus5nocustomer experience,call centre,customer loyalty,marketing,IQPCWelcome to the podcast for Customer Experience 2010: Driving targeted consumer strategy execution and evaluation. Joining us for this interview is Louise Lonhttp://www.blogtalkradio.com/IQPCAus5/2009/10/22/iqpc-podcast-with-alex-schulz--queanbeyan-city-council-1Businesshttp://www.blogtalkradio.com/IQPCAus5/2009/10/22/iqpc-podcast-with-alex-schulz--queanbeyan-city-council-1/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/10/22/iqpc-podcast-with-alex-schulz--queanbeyan-city-council-1Thu, 22 Oct 2009 04:00:00 GMTIQPC Podcast with Alex Schulz - Queanbeyan City Council IQPC podcast interview with Alex Schulz, GIS Co-ordinator, Queanbeyan City Council, for IQPC's second annual Utilities Uncovered conference. Alex will present on Implementing and Managing a Stormwater Drainage Program Utilising GIS. A ‘Data’ Standard for Supply of Digital WAE (Works as Executed) Spatial & Data Components and the Automation of Extraction • History of WAE & its consequences • Collaboration • Existing standards • What our systems needed • Customisation • What we have done so Far • Where to now. During the interview we will also explore the effects of the new 'dial before you dig' legislation and how this will effect utilities. Listen Live, visit http://www.utilitiesuncovered.com.au , or call IQPC enquiries for more information on +61 2 9229 1000.00:30:00IQPCAus5noutilities,gas pipeline,underground cables,IQPC,electricity pipesIQPC podcast interview with Alex Schulz, GIS Co-ordinator, Queanbeyan City Council, for IQPC's second annual Utilities Uncovered conference. Alex will present ohttp://www.blogtalkradio.com/IQPCAus5/2009/10/09/iqpc-podcast-with-chris-buck--western-port-waterBusinesshttp://www.blogtalkradio.com/IQPCAus5/2009/10/09/iqpc-podcast-with-chris-buck--western-port-water/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/10/09/iqpc-podcast-with-chris-buck--western-port-waterFri, 09 Oct 2009 03:00:00 GMTIQPC Podcast with Chris Buck - Western Port WaterIQPC presents Utilities Uncovered: Ensuring Effective System Integration, GIS Mapping and Data Integrity. This is the podcast interview with Chris Buck, Asset Manager, Western Port Water. New legislative changes in 2009 in NSW make it mandatory to include ‘Dial Before You Dig’ into your underground planning. IQPC Australia's 'Utilities Uncovered' will provide an excellent opportunity for GIS, Geospatial, CAD and Operations Managers involved in utilities to meet, discuss and learn how to overcome some of the biggest challenges facing them today. Chris will present at the conference on the changing scope and capabilities of GIS and the Essentiality of Integration. • Establishing the cost/benefit of integration of asset and GIS data and the tools to get you there • Coordinating short and long term strategies for the effective development, updating and dissemination of your geospatial data to all relevant parties • GIS application development with immediate needs, future considerations and enterprise projects and expectations. Listen LIVE, visit www.utilitiesuncovered.com.au, or call the IQPC enquiries team on 02 9229 1000 for more information. • The key factors to the successful execution of GIS integration into your business process00:30:00IQPCAus5noutilities,gas pipes,electricity pipes,GIS mapping,IQPCIQPC presents Utilities Uncovered: Ensuring Effective System Integration, GIS Mapping and Data Integrity. This is the podcast interview with Chris Buck, Asset Mhttp://www.blogtalkradio.com/IQPCAus5/2009/09/27/iqpc-podcast-with-dominic-puiu--dial-before-you-digBusinesshttp://www.blogtalkradio.com/IQPCAus5/2009/09/27/iqpc-podcast-with-dominic-puiu--dial-before-you-dig/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/09/27/iqpc-podcast-with-dominic-puiu--dial-before-you-digSun, 27 Sep 2009 23:00:00 GMTIQPC Podcast with Dominic Puiu - Dial Before You DigWelcome to the podcast interview with Dominic Puiu, NSW State Manager - Dial before you dig, for Utilities Uncovered 2010. Dial Before You Dig is a free national community service designed to prevent damage and disruption to the vast pipe and cable networks which provides Australia with the essential services we use everyday – electricity, gas, communications and water. New legislative changes in 2009 in NSW make it mandatory to include ‘Dial Before You Dig’ into your underground planning. IQPC Australia's 'Utilities Uncovered' will provide an excellent opportunity for GIS, Geospatial, CAD and Operations Managers involved in utilities to meet, discuss and learn how to overcome some of the biggest challenges facing them today including; - How to accurately and efficiently integrate GIS with asset management and enterprise wide systems - How to locate and map all assets – including those abandoned or with poor records, - How to streamline data flow, eliminate redundancies and secure data integrity. Listen Live, visit www.utilitiesuncovered.com.au, or call enquiries on +61 2 92291045 for more information.00:30:00IQPCAus5nodial before you dig,utilities infrastructure,gas line,electricity line,IQPCWelcome to the podcast interview with Dominic Puiu, NSW State Manager - Dial before you dig, for Utilities Uncovered 2010. Dial Before You Dig is a free nationahttp://www.blogtalkradio.com/IQPCAus5/2009/08/21/iqpc-podcast-with-hugh-keithly--hyder-consultingBusinesshttp://www.blogtalkradio.com/IQPCAus5/2009/08/21/iqpc-podcast-with-hugh-keithly--hyder-consulting/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/08/21/iqpc-podcast-with-hugh-keithly--hyder-consultingFri, 21 Aug 2009 06:00:00 GMTIQPC Podcast with Hugh Keithly - Hyder ConsultingCIQPC Australia presents Facade Design and Engineering - Evolving Sustainability & Innovation to Deliver Commercial Icons. IQPC Podcast with Hugh Keithly, Director - Facade Engineering, Hyder Consulting. In our interview, we explore facades of the future, the relationship between stakeholders involved from concept to construction, and Australia's role in delivering innovations in facade architecture. On the back of the phenomenal success of IQPC’s Façade Design & Engineering – Dubai conference, we are launching the inaugural – and exclusive - IQPC Façade Design & Engineering Australia event. A collaborative approach between architects, engineers and contractors is vital to realising a unified and iconic commercial vision. This is the only event in Australia that will allow you to discuss the hottest topics in façades for the next year, three years, five years including; • Energy efficiency and sustainability • Innovation and technology • The latest functional and aesthetic trends • Evaluating cost/risk/benefit of façades IQPC’s Façade Design & Engineering Australia is the only way that you can network with global and local industry leaders across the entire scope of façade delivery – from conception to completion, discovering the latest trends and the strategies that optimise your process. Visit www.facadetechniques.com.au or call Nigel Amyers on +61 2 9229 1020 for more information, to request a brochure, or to register.00:30:00IQPCAus5noFacade design,Building sustainability,Facade engineering,IQPC,Commerical buildingsCIQPC Australia presents Facade Design and Engineering - Evolving Sustainability & Innovation to Deliver Commercial Icons. IQPC Podcast with Hugh Keithly, Dihttp://www.blogtalkradio.com/IQPCAus5/2009/07/28/IQPC-Podcast-with-Susan-Calvert-Dept-Premier-Cabinet-NSWPoliticshttp://www.blogtalkradio.com/IQPCAus5/2009/07/28/IQPC-Podcast-with-Susan-Calvert-Dept-Premier-Cabinet-NSW/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/07/28/IQPC-Podcast-with-Susan-Calvert-Dept-Premier-Cabinet-NSWTue, 28 Jul 2009 05:00:00 GMTIQPC Podcast with Susan Calvert - Dept Premier & Cabinet (NSW)IQPC hosts Government Performance Monitoring and Accountability - our podcast with Susan Calvert, Director, Strategy and Project Delivery Unit (Department of Premier and Cabinet, NSW). Susan's presentation will explore 'Delivering better results across large and complex bureaucracies', and will cover a) Establishing strong accountabilities around shared goals, b) Developing structures that drive action, c) Buidling effective partnerships to deliver solutions, d) Providing an evidence base to support long term decisions. 00:30:00IQPCAus5noGovernment monitoring,Government performance,Accountability,Performance Measurement,IQPCIQPC hosts Government Performance Monitoring and Accountability - our podcast with Susan Calvert, Director, Strategy and Project Delivery Unit (Department of Prhttp://www.blogtalkradio.com/IQPCAus5/2009/07/07/iqpc-podcast-with-philip-wickenden-ge-moneyBusinesshttp://www.blogtalkradio.com/IQPCAus5/2009/07/07/iqpc-podcast-with-philip-wickenden-ge-money/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/07/07/iqpc-podcast-with-philip-wickenden-ge-moneyTue, 07 Jul 2009 06:00:00 GMTIQPC Podcast with Philip Wickenden (GE Money)IQPC podcast with Chris Archer for Customer Analytics 2009. In this podcast Chris talks with Vice President - CRM, Philip Wickenden (GE Money). Philip will present at this years conference on utilising Customer Analytics and CRM capabilities to support business strategies through the changing environment - Highlighting the increased importance of the CRM in acheiving marketing and company wide objectives - Implementing strategies that minimise the degree that the economic recession will impact business outcomes - New customer analytic KPI's: The new applications and limitations of customer analytics in an economic recession. Join IQPC when we talk 'Customer Analytics' with Philip Wickenden. "Seeing how others approach the different problems (within customer analytics) often gives me a fresh perspective on the potential of customer analytics"00:45:00IQPCAus5noIQPC,Customer Analytics,Financial services,customer segmentation,data managementIQPC podcast with Chris Archer for Customer Analytics 2009. In this podcast Chris talks with Vice President - CRM, Philip Wickenden (GE Money). Philip will phttp://www.blogtalkradio.com/IQPCAus5/2009/07/01/Podcast-TBCBusinesshttp://www.blogtalkradio.com/IQPCAus5/2009/07/01/Podcast-TBC/#commentshttp://www.blogtalkradio.com/IQPCAus5/2009/07/01/Podcast-TBCWed, 01 Jul 2009 04:00:00 GMTIQPC Podcast with Neil Fraser (Hutchinson 3G Australia)IQPC Australia podcast with Chris Archer. In this interview, Chris talks with Neil Fraser, Head of Business Intelligence (Hutchinson 3G Australia). Neil is keynote speaker at IQPC's Customer Analytics 2009 conference in Melbourne this September. Neil will explore segmenting data for higher customer satisfaction, and manipulating and delivering data that drives business performance. Listen to us on Blogtalkradio, or visit www.iqpc.com/au/custanalytics 00:45:00IQPCAus5noCustomer Analytics,IQPC,Segmentation,Data Management,Customer dataIQPC Australia podcast with Chris Archer. In this interview, Chris talks with Neil Fraser, Head of Business Intelligence (Hutchinson 3G Australia). Neil is keyn